October 2009 - Techlist

[Mickaboo Techlist] Instructions for Google Voice
by AMuse 30 Oct '09

30 Oct '09

Anyone want to give these a first pass? http://confluence.mickaboo.org/display/mbadmins/Using+Google+Voice

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[Mickaboo Techlist] Google Voice
by AMuse 20 Oct '09

20 Oct '09

Hi all! I know I have multiple projects loosely in the pan right now, but the google voice project is a money saver. We can save probably $600/year if we move to it and away from our current voicemail provider. I've tested transcription and OTRS integration, sending and receiving messages and it looks good. I had a major voicemail volunteer (Gabriella) test it out and she loves it compared to the current method. I'm all ready to recommend to the admins and board that we ditch our old phone number and move to this, BUT.... I think we should draw up some simple procedures and document them for the voicemail volunteers. They'll be sharing a google voice login and all using the same UI. The main rules I can think of at the moment would be: 1) If you respond back to a voice message, click the 'Archive' button so other volunteers don't also answer it 2) Don't change the voicemail password without letting the tech team know, or others will be locked out 3) Do NOT use the gmail portion of this account to contact people (mickaboo.phone(a)gmail.com) -- we want to stick with OTRS for email contacts. 4) Log out when you're done with voicemail stuff for your own privacy, or your personal websurfing may be logged by Google in Mickaboo's name. Can anyone think of others? Want to try the interface? Go to https://www.google.com/voice - the username is mickaboo.phone and the password is BudgiesRock!

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Re: [Mickaboo Techlist] [Ticket#0135842] paypal "donate" button error
by Mickaboo Tech Team 16 Oct '09

16 Oct '09

I believe I have fixed the error. Please confirm for me? -- Matt ============================== Mickaboo Companion Bird Rescue "Don't buy, don't breed....... ADOPT! "Lee, Pamela A" <pamela.a.lee(a)bankofamerica.com> wrote: > Hi there, > We need some fast help with the paypal "donate" button at > http://confluence.mickaboo.org/display/MBPublic/Donate > > It gives an error message when the button is pushed. Says: we were > unable to decrypt the certificate id. Screen print attached. > > People are getting here via an October newsletter link. Maybe we need > to change the newsletter link (it's in the mickacoo article). > > Thanks for your fast help. > > > Pam <<paypal_errmsg.doc>> >

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[Mickaboo Techlist] Office Connector for Wiki
by AMuse 15 Oct '09

15 Oct '09

Hi all; One of my big problems right now is that Erin prefers to work only in MS Excel on her computer and loathes the wiki, so she doesn't want to use it. I have installed Office Connecter into Confluence a while back, which supposedly integrates the wiki with MS Office. BUT... I don't have a copy of Office. And I don't use Windows often. Are any of our wiki experts (Chloe? Stega?) familiar with Office Connector enough to test it out and maybe help Erin learn to use it?

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Re: [Mickaboo Techlist] [Ticket#0135172] discuss email not coming through
by Mickaboo Tech Team 11 Oct '09

11 Oct '09

Chloe: Sherry was disabled on the list due to excessive bounces from yahoo! telling our list that email to her was undeliverable: ======= bounce:Sep 23 17:26:53 2009 (5657) discuss: sherry_novotny(a)yahoo.com disabling due to bounce score 5.0 >= 5.0 bounce:Sep 30 09:00:01 2009 (16199) Notifying disabled member sherry_novotny(a)yahoo.com for list: discuss bounce:Oct 07 09:00:02 2009 (26802) Notifying disabled member sherry_novotny(a)yahoo.com for list: discuss ======= This has been happening to other Yahoo/SBC customers a lot at the end of last month, so I suspect that SBC/Yahoo had some problems around that time. One solution would be to have the list not disable excessive bounces... but I don't recommend doing that. FYI: ======== bounce:Sep 23 17:26:53 2009 (5657) discuss: featheredbutt1(a)yahoo.com disabling due to bounce score 5.0 >= 5.0 bounce:Sep 23 17:26:53 2009 (5657) discuss: sherry_novotny(a)yahoo.com disabling due to bounce score 5.0 >= 5.0 bounce:Sep 23 17:26:53 2009 (5657) discuss: marduckbud(a)yahoo.com disabling due to bounce score 5.0 >= 5.0 bounce:Sep 23 17:26:53 2009 (5657) discuss: tdeb93523(a)yahoo.com disabling due to bounce score 5.0 >= 5.0 bounce:Sep 23 17:26:53 2009 (5657) discuss: xyoevita(a)yahoo.com disabling due to bounce score 5.0 >= 5.0 bounce:Sep 25 01:55:37 2009 (5657) discuss: maryc911(a)sbcglobal.net disabling due to bounce score 5.0 >= 5.0 bounce:Sep 25 15:25:45 2009 (5657) discuss: xenitha(a)yahoo.com disabling due to bounce score 5.0 >= 5.0 bounce:Sep 25 15:25:45 2009 (5657) discuss: relmurr2000(a)yahoo.com disabling due to bounce score 5.0 >= 5.0 bounce:Sep 29 14:21:09 2009 (5657) discuss: sfariane(a)yahoo.com disabling due to bounce score 5.0 >= 5.0 bounce:Oct 02 12:00:57 2009 (5657) discuss: robinkey209(a)aol.com disabling due to bounce score 5.0 >= 5.0 ========= -- Matt ============================== Mickaboo Companion Bird Rescue "Don't buy, don't breed....... ADOPT! "Redon, Chloe" <Chloe.Redon(a)windriver.com> wrote: > > Tell me about it. :) > > This could be a bigger problem. > Unfortunatley, we might have to wait until Matt gets back. > > But I'm going to enter a tech ticket so that your > problem doesn't get lost in the shuffle. > > Ticket 0135155 is the related ticket submitted in behalf > of Elisabeth. I'm not merging them in case each of your > problems is separate and unrelated. > > Wayne thinks that it might be that @yahoo.com accounts > are getting tighter and marking more email as spam. > > > > -----Original Message----- > > From: sherry novotny [mailto:sherry_novotny@yahoo.com] > > Sent: Tuesday, October 06, 2009 4:19 PM > > To: Redon, Chloe > > Subject: RE: [Mickaboo Discuss] Mickaboo Discussion group > > > > Thanks... it is so wierd to be disconnected. > > > > <http://mail.yimg.com/us.yimg.com/i/mesg/tsmileys2/17.gif> > > > > > > --- On Tue, 10/6/09, Redon, Chloe <Chloe.Redon(a)windriver.com> wrote: > > > > > > > > From: Redon, Chloe <Chloe.Redon(a)windriver.com> > > Subject: RE: [Mickaboo Discuss] Mickaboo Discussion group > > To: "General mickaboo discussion" <discuss(a)mickaboo.org> > > Cc: "sherry novotny" <sherry_novotny(a)yahoo.com> > > Date: Tuesday, October 6, 2009, 1:09 PM > > > > > > > > No, there have been emails. > > > > Elisabeth is also having problems though and the tech > > team is investigating her issues, so maybe they're related. > > > > > > > -----Original Message----- > > > From: discuss-bounces(a)mickaboo.org > > <http://us.mc557.mail.yahoo.com/mc/compose?to=discuss-bounces@ > mickaboo.org> > > > [mailto:discuss-bounces@mickaboo.org > > <http://us.mc557.mail.yahoo.com/mc/compose?to=discuss-bounces@ > mickaboo.org> ] On Behalf Of sherry novotny > > > Sent: Tuesday, October 06, 2009 10:07 AM > > > To: General mickaboo discussion > > > Subject: Re: [Mickaboo Discuss] Mickaboo Discussion group > > > > > > Has something occurred with Mickaboo discussion group. I > > > have not seen an email within the group for a few days??? > >

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Re: [Mickaboo Techlist] [Mickaboo Admins] TAMMY - do you remember Nathan Hessler?
by AMuse 07 Oct '09

07 Oct '09

I'm officially on vacation and not answering mails, but just FYI all the old website stuff from pre-2005 is on the wiki in a 'recovered stories' area. Goblin in particular is here: http://confluence.mickaboo.org/display/mbadmins/Recovered+Stories+p1#Recove… Unfortunately there was absolutely nothing pre-asm keeping track of the old owners, save an old spreadsheet that never got put anywhere and is probably lost. Vincent J. Hrovat wrote: > > FYI, the 2005 date is not necessarily when Goblin was adopted. > Sometime in 2005 Mickaboo did a major database and web page change. > All birds pending adoption on the legacy web page were manually > entered on the new web page via ASM entry. Bird that were listed as > "Success Stories" on the legacy web page, which dated back at least a > few years prior to the conversion, were converted through a one-time > database update. Since the legacy data didn't contain information > about adopter and adoption date, these were not ported to ASM; > instead, all of these ASM entries got the same movement description > and date. > > > > --VH > > > > *From:* admins-bounces(a)mickaboo.org > [mailto:admins-bounces@mickaboo.org] *On Behalf Of *S. Schnur > *Sent:* Wednesday, October 07, 2009 11:41 AM > *To:* admins(a)mickaboo.org > *Subject:* [Mickaboo Admins] TAMMY - do you remember Nathan Hessler? > > > > If we can't recall anything on them, should I ask have them fill out > another app so we can now enter them in ASM? fyi there is info in ASM > on Goblin, the tiel they tried to adopt but there's no info on the > Hesslers re the 'movements' tab. Only info says Goblin was adopted > in 2005, I assume by another PA. > > > > Susan > > Tiel Co-Coordinator > > ------------------------------------------------------------------------ > > . > . > ------- HOW TO -------------------- > CHANGE PERSONAL SETTINGS: https://mickaboo.org/cgi-bin/mailman/options/admins/ > VIEW LIST ARCHIVE: https://mickaboo.org/cgi-bin/mailman/private/admins/ > HOW TO RESET YOUR LIST PASSWORD: > http://confluence.mickaboo.org/x/2wFj

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Re: [Mickaboo Techlist] New Mickaboo tab continued....
by Chloe Redon 30 Sep '09

30 Sep '09

I will do whatever I can to help by writing up procedures or planning the process, etc. I think our best approach is to: 1. improve the database (backend and) UI and.. 2. continue with our plans to extend the database fields to support the kinds of queries that coordinators are spending a lot of time trying to create by hand, without the benefit of a "click of the button" to update their Wiki tables when new data is entered. (this new support should help some people to see the value of having good data in ASM. They will see the output of their data entry in tables. Database entry errors will become painfully obvious. 3. write up good documentation with pictures of the UI and explicit instructions on which fields need to be filled in (I can do this) 4. as much as we can, try to create prerequisite fields (meaning, for example, that you can't fill in home visit before class is taken, and so on (exceptions could be overridden by the tech team) 5. and, as Michelle said, I would love to see checks & balances Of course, no one is perfect and I think we could use much better documentation on it. But, a better UI would be a great place to start. Matt, we have time to do this. It sounds like you have a lot of work right now and are planning to go away for 10 days. You can take a break. We'll be here, ready to work with you, when you return. This doesn't have to happen overnight. We just need to remain positive that we can improve things. Michelle Yesney wrote: > Thank you for the vote of confidence, Chloe. I think you're right. > > I know the data base has grown exponentially, but we (Nancy, Matt, me, > probably others) spent a fair amount of time entering data when we > started using ASM, then going back and cleaning up the many errors most > of us (ahem!) had made with the initial entry before all of us fully > understood how the system was supposed to work. Assuming i can get into > ASM, I'll do some spot checking to verify who's doing the sloppy work. > I'm sure all of us have some idea, but I have to know of my own knowledge. > > I think it's important that folks doing data entry know someone is > watching, for one thing. And they also need to know that the quality of > the data is important to people whose opinion of them matters. I > entered a lot of the data in this system, and the quality of the overall > database matters to me. I need to communicate that a little more > clearly and little more widely. > > > > On Wed, Sep 30, 2009 at 11:05 PM, Chloe Redon <marat(a)burble.org > <mailto:marat@burble.org>> wrote: > > > Matt, > > (well, maybe I'm also having a bad day, but........... > > You are not, by any means, alone in your frustration with the > quality of data entry. Mal, Vinny, John, myself, and others, > (and I think Michelle) are very concerned about this. > > I just exchanged email tonight with a relatively new volunteer, > who works with Louisa J., who wants to help with data entry. > She has a lot of solid computer skills and I have confidence > that she'd be good in helping with the data entry problem. > > We can do some cleanup of the legacy data, but in my opinon, > we need to really clamp down on our process for data entry. > I think we have too many new volunteers who want to do things > "their way" and there is no reason why we should put up with this > if "their way" is hurting Mickaboo's birds. > > I don't think we need to stop improvements on our tools; I think > we need to do continue with our plans, create documentation, > and *impose* processes and rules about how things are done. > And volunteers will need to follow those rules! > > Those whov enter bad data are not the ones running this organization, > and we should not be run by them. Consider how much influence > and "power' you have in this organization. You *can* make things > happen and you can *make* things change. > > I think we should come up with a plan that involves: > 1. upgrading the tools. > 2. implementing and enforcing policies and processes > we should not put up with sloppy work (birds lives are at stake) > 3. cleaning up old data as much as possible > > Anyway, that is my opinion. And I am every bit as frustrated as > you, and it isn't just the two of us. > > Chloe > > > AMuse wrote: > > Hi all! Maybe I'm in just a bad mood today, but it has occurred > to me that I don't know why I'm even bothering with a custom > mickaboo tab, when people aren't even entering in the most basic > data into ASM as it stands. > > Check out below; 899/1919 animal records don't even have an > "original owner" entry set to show who they were brought in by. > The "BroughtInBy" number is 866/899. > > So, with 46% of our records not even being complete at a basic > level, is it time to spend effort improving the tool, or trying > to get people to use it in the first place? > > > mysql> SELECT COUNT(*) FROM animal WHERE OriginalOwnerID ="0" > AND SpeciesID != "99"; > +----------+ > | COUNT(*) | > +----------+ > | 899 | > +----------+ > 1 row in set (0.02 sec) > > mysql> SELECT COUNT(*) FROM animal WHERE SpeciesID != "99"; > +----------+ > | COUNT(*) | > +----------+ > | 1919 | > +----------+ > 1 row in set (0.00 sec) > > _______________________________________________ > Techlist mailing list > Techlist(a)mickaboo.org <mailto:Techlist@mickaboo.org> > https://mickaboo.org/cgi-bin/mailman/listinfo/techlist > > >

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[Mickaboo Techlist] New Mickaboo tab continued....
by AMuse 30 Sep '09

30 Sep '09

Hi all! Maybe I'm in just a bad mood today, but it has occurred to me that I don't know why I'm even bothering with a custom mickaboo tab, when people aren't even entering in the most basic data into ASM as it stands. Check out below; 899/1919 animal records don't even have an "original owner" entry set to show who they were brought in by. The "BroughtInBy" number is 866/899. So, with 46% of our records not even being complete at a basic level, is it time to spend effort improving the tool, or trying to get people to use it in the first place? mysql> SELECT COUNT(*) FROM animal WHERE OriginalOwnerID ="0" AND SpeciesID != "99"; +----------+ | COUNT(*) | +----------+ | 899 | +----------+ 1 row in set (0.02 sec) mysql> SELECT COUNT(*) FROM animal WHERE SpeciesID != "99"; +----------+ | COUNT(*) | +----------+ | 1919 | +----------+ 1 row in set (0.00 sec)

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