April 2008 - Techlist - mickaboo.org

[Mickaboo Techlist] ASM malfunction - and a weird error
by Ailsa 13 Apr '08

13 Apr '08

Hi all ~ I'm trying to input two new intakes into ASM. When I hit "save" I get an error message that says: An error occured while validating the object: null. Behind that error message is a second one that reads: Error saving to local ASMrecordset: SQLrecordset.getfield - field "NameofOwnersVet" does not exist. I closed out ASM and rebooted the program to no avail - so right now I can't input new critters. I tried altering an existing record - and got the same message however the change (estimated birthdate for Greenbean) did save. One other tidbit of interest - when I pulled up GB's record, in the summary table after I searched there was an age listed (it was incorrect though). When I opened the record, there was no date showing in the birthdate field. I input the correct estimated birthdate - and then in the search results field the correct age showed, but when I opened the record again, it still shows no DOB in the record field. ~ Ailsa

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[Mickaboo Techlist] Posts missing in OTRS or going straight to closed?
by Ailsa 04 Apr '08

04 Apr '08

Hi guys. I had four notifications of emails to me from OTRS this morning. When I logged in, there was only one in my queue - when I went in and searched the conversation I found the other three (she had responded to my email four times, but the system only showed the most recent one in my queue, even after I answered that one). A couple of weeks ago I had a follow up for someone and when I logged and searched for the thread to send the follow up, I found there had been a follow up on their side four days earlier which I never got the notification for. Now I'm thinking that maybe it was a similar issue? This is really disturbing because it makes me wonder what else we're missing and not responding to. ~ Ailsa

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Re: [Mickaboo Techlist] Posts missing in OTRS or going straight to closed?
by Mal Raff 03 Apr '08

03 Apr '08

I assume you've used the 'ZOOM' option to see the full threads... and if things are missing from that, then indeed, its time to be concerned. I got a notification about an U2 yesterday (prolapsed cloaca issues) that I went looking for and never found. Hope you are otherwise doing OK... -m-

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