October 2008 - Techlist

[Mickaboo Techlist] FYI: Mailing list filter added
by AMuse 23 Oct '08

23 Oct '08

Per request from Maria Pangelina, I've added a filter to hold items for moderation which have the subject line 'for your beloved'. Maria says that the issue Katie forwarded to the list is another attempt to bring up the Claudia Wolfe thing, and wants to avoid a flame war. The request seems reasonable to me. ========== Maria Pangelina 21:45 Matt, any way we can flag (or prevent) emails regarding that last email Katie sent to discuss? It is about the whole foster tiel issue and Claudia Wolfe foofus(a)gmail.com 21:45 I can't remove the one she already sent, but I can block the topic by subject line. Want me to? Maria Pangelina 21:45 Please I thought we were done with the whole topic and this is just going to start more drama foofus(a)gmail.com 21:46 I've added a filter on the subjects containing 'for your beloved'. We should probably talk to Katie about this though. :( Maria Pangelina 21:47 Perfect, thank you! I will email Katie now foofus(a)gmail.com 21:47 ok

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[Mickaboo Techlist] NEVERMIND: status updates from ASM to website
by Ailsa 22 Oct '08

22 Oct '08

It's fine now! On Tue, Oct 21, 2008 at 7:34 PM, Ailsa <hockeyelf(a)gmail.com> wrote: > Hi guys > > Paco and Trixie the amazons were moved from "fostered" to "foster to adopt" > today - Trixie is showing "adoption pending" on the site, but Paco is still > showing as "available" > > I can't figure out what the issue is - can anyone figure it out? I have a > PA interested in Paco and his continuing to show as "available" is probably > going to create an issue there soon. > > Thanks! > > ~ Ailsa -- Greenman Pet Services Pet sitting (and more) in an earth-friendly way http://www.GreenmanPetServices.com "Be the Change You Wish to See in the World." ~ Gandhi Conure Coordinator, Teacher Mickaboo Companion Bird Rescue http://www.mickaboo.org http://www.cafepress.com/mickaboo "Be the Change You Wish to See in the World." ~ Gandhi

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[Mickaboo Techlist] status updates from ASM to website
by Ailsa 21 Oct '08

21 Oct '08

Hi guys Paco and Trixie the amazons were moved from "fostered" to "foster to adopt" today - Trixie is showing "adoption pending" on the site, but Paco is still showing as "available" I can't figure out what the issue is - can anyone figure it out? I have a PA interested in Paco and his continuing to show as "available" is probably going to create an issue there soon. Thanks! ~ Ailsa

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[Mickaboo Techlist] SSL cert
by AMuse 14 Oct '08

14 Oct '08

Hi all! I'm testing out a cheap-ass $26/yr godaddy SSL cert for our site and IMAP services. How's the HTTPS links and such working for folks?

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Re: [Mickaboo Techlist] OTRS questions
by AMuse 14 Oct '08

14 Oct '08

Forgot to answer your question about the bulk stuff: There is a 'bulk action' item at the top of the OTRS menu, looks like a gear. That gets you into a menu where the ticket items have checkboxes next to them. You can select them and do bulk move, or close, or.... Mal Raff wrote: > Hi Matt: > > Things have been sort of quiet (nice...) > > As you are aware, there were (are?) many 'pending' tickets in the > amazon queue. I don't know how to do a 'bulk close'. Also, that > doesn't put a message in the close notes about how the ticket was > handled. However, Ailsa doesn't have the time to go through them > all... so I suppose this time it might be OK. Is she now the de facto > amazon coordinator? What happened to Steffan? Have you seen > his message to tech (about reminders)... he sent a second note... > > Now... I have about 40 open tix in cockatoos. I am slowly getting > through those adding comments in the close comments box. However, > I don't have any in 'pending'. So ... question: how does a ticket > get into 'pending'? Is it automatic or manual? If automatic can > it also be done manually? > > Other question: how to do a bulk close? Doing bulk moves (like into > junk) is obvious... but I haven't see a bulk close option. > > Hope you're doing OK these days. Haven't heard anything in a week or > so.... > > -m- >

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Re: [Mickaboo Techlist] OTRS questions
by AMuse 14 Oct '08

14 Oct '08

Hi Mal! I have been pushing to finish the house so I can move in and have a bit more time to spend on Mickaboo (less commuting!). A ticket goes into 'pending' when a person responds to it without closing it - it's supposed to go into 'pending reminder' to let them have a chance to address it later, but Mickaboo folks are really bad at closing tickets. We have over 600 open right now, some older than 1 year! The defaults are derived from the Config file in /opt/otrs/Kernel/Config.pm - particularly these lines: $Self->{'Ticket::Frontend::EmailNewNextState'} = 'pending reminder'; $Self->{'Ticket::DefaultNextComposeType'} = 'pending reminder'; I think that what I am going to do is: 1) Go into MySQL and set the state of all tickets older than 30 days to 'closed'. They'll re-open if anyone emails in with that same ticketID anyway to ask "what's up". 2) Alter the defaults, so that the response to a ticket sets that ticket state to 'closed'. Again, they'll re-open if anyone emails back, and it'll force mickaboo folks to close tickets once they've responded. Thoughts? Mal Raff wrote: > Hi Matt: > > Things have been sort of quiet (nice...) > > As you are aware, there were (are?) many 'pending' tickets in the > amazon queue. I don't know how to do a 'bulk close'. Also, that > doesn't put a message in the close notes about how the ticket was > handled. However, Ailsa doesn't have the time to go through them > all... so I suppose this time it might be OK. Is she now the de facto > amazon coordinator? What happened to Steffan? Have you seen > his message to tech (about reminders)... he sent a second note... > > Now... I have about 40 open tix in cockatoos. I am slowly getting > through those adding comments in the close comments box. However, > I don't have any in 'pending'. So ... question: how does a ticket > get into 'pending'? Is it automatic or manual? If automatic can > it also be done manually? > > Other question: how to do a bulk close? Doing bulk moves (like into > junk) is obvious... but I haven't see a bulk close option. > > Hope you're doing OK these days. Haven't heard anything in a week or > so.... > > -m- >

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[Mickaboo Techlist] wiki is down
by Ailsa 02 Oct '08

02 Oct '08

Just an FYI in case you aren't aware (7:19am) OTRS is working fine though. ~ Ailsa

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[Mickaboo Techlist] Actions taken today server side
by AMuse 30 Sep '08

30 Sep '08

I started a server log to help us keep track of what's getting done on the mickaboo server, tech-wise. http://confluence.mickaboo.org/display/mbadmins/Mickaboo+server+log

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